LILIAN IFEOMA OMOLU

Data Analyst | Digital Marketing Specialist

Port-Harcourt, NG.

About

Resourceful and motivated technology enthusiast with a strong foundation in Agricultural Economics, adept at leveraging data analytics, digital marketing, and administrative operations to drive strategic solutions. Proven ability to streamline processes, enhance customer satisfaction, and support digital transformation initiatives, utilizing expertise in Power BI, SQL, Excel, and Google Digital Marketing. Eager to apply a data-driven approach and a track record of quantifiable impact to innovative teams in tech-oriented environments.

Work

Crownstar Commercial Investment Nigeria Ltd

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Cash & Operations Assistant

Port-Harcourt, Rivers State, Nigeria

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Summary

As Cash & Operations Assistant, managed daily financial transactions and enhanced customer experience through digital solutions and operational improvements.

Highlights

Designed and maintained daily transaction logs using Excel templates with automated reconciliation formulas, ensuring high data accuracy and operational efficiency.

Handled over 90 customer payments per day, consistently achieving a high accuracy rate and resolving all complaints within 24 hours to maximize customer satisfaction.

Implemented a digital customer feedback form to collect actionable insights, successfully reducing walk-in issues by 30% and optimizing service delivery.

Portwood Studios

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Studio Manager

Port-Harcourt, Rivers State, Nigeria

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Summary

As Studio Manager, optimized client booking processes and enhanced operational efficiency and brand visibility through strategic initiatives.

Highlights

Managed end-to-end client bookings using a digital scheduling platform, which successfully reduced booking overlaps by 40%.

Created monthly performance dashboards for management, providing key insights on revenue, customer feedback, and workflow efficiency to inform strategic decisions.

Trained two junior staff on digital recordkeeping and implemented a client reminder system, significantly improving delivery timelines.

Supported studio branding via Instagram campaigns that grew online visibility and contributed to a 20% increase in client acquisition.

Education

Federal University of Technology, Owerri

Owerri, Imo, Nigeria
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Bachelor of Agricultural Technology Agricultural Economics Grade: Second Class Upper (2:1)

Courses

Econometrics

Agribusiness Management

Agricultural Policy

Statistical Analysis

Computer Science

Agricultural Finance

Skills

Soft Skills

Verbal communication, Written communication, Time management, Problem-solving, Critical thinking, Attention to detail, Team collaboration.

Digital Marketing

Email marketing, Social media marketing, Google Ads, Content strategy, Brand development.

Operations Management

Process improvement, Workflow efficiency, Digital recordkeeping, Inventory management.

Data Analytics

Data cleaning, Visualization (dashboards), Business intelligence reporting, Power BI, Excel, SQL, Querying, Optimizing data operations, Statistical Analysis.

Technical Tools

Microsoft Excel (Advanced Formulas, Power query, Pivot tables, Lookups, Macros), Microsoft Office Suite, Microsoft Power BI, Microsoft SQL.

Certificates

Google Data Analytics Professional Certificate - Foundations: Data, Data, everywhere

Google

Tech4Dev - Women Techsters Fellowship in Data Science & Analytics

Tech4Dev

Google Digital Garage - Fundamentals of Digital Marketing

Google

Corporate Finance Institute (CFI) - Excel for Finance

Corporate Finance Institute (CFI)

Jobberman - Essential Soft Skills Training

Jobberman

Languages

English

Native

French

Basic

Igbo

Proficient

Interests

Technology Exploration

AI tools, Productivity software, Tech industry trends.

Travel

Group travel experiences.